Informative Message

Read the scenario in additional documents and present a solution in your own words, using your own analysis. You will not use all of the information included in the scenario. Some of the information will help you understand the context and implications of the document you create, but would not be included in the actual message. Remember it is never appropriate to cut and paste entire sections from the scenario as a substitute for your own writing and thinking.

Un Sample of how this memo should be written will also be found in additional Documents


Write a one-page memo to employees announcing the new and revised employee education policies. In your memo, select, organize, and format the necessary information into an effective, reader-friendly routine informative message. Plan carefully which information you need to include and which information you will leave out.

Introduce the message in a short first paragraph with the goal of encouraging readers to take advantage of the program. The introduction should provide a brief overview of the information in the message and should avoid focusing on one aspect of the message to the exclusion of others.

Organize the necessary information under headings in the body of the message. Use headings that make the information as easily accessible to readers as possible. Do not use a heading for the first and last paragraph, both of which should be fairly brief.

Headings and bulleted/numbered lists should follow principles of logic and parallel structure.
• For reasons of logic, there must be at least two headings; for reasons of readability, avoid more than about five.
• Keep items in a bulleted or numbered list logically and formally parallel. The bulleted or numbered points can be phrases, sentences, or brief paragraphs, as long as the list as a whole is consistent.

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