- Analyze the characteristics of Generation X that affect hospitality services and define the changes in the hospitality and tourism industry that hospitality managers are expected to cope with.
- Discuss in detail the unique aspects of management in the foodservice industry. Focus on restaurants. Your answer should include specific characteristics a successful restaurant manager should have. Also discuss the challenges the restaurant industry is facing in this area.
- What are internal customers and why are they important to a hospitality operation? What part do they play in the big picture of competitive forces affecting the hospitality industry? What should managers do to retain internal customers?
- Discuss in detail plan creation, plan action, and plan control as related to the manager in the hospitality industry.
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