1. Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase patient satisfaction is to hire additional staff to register patients. Outline the action plan (who, what, and when) that you would use in order to effectively implement your strategy. (Consider a time where you or someone you know visited the admitting department of a hospital.)
2. From the scenario in part 1 of this discussion, determine two specific unit objectives that would help to ensure the success of your strategy. Provide a rationale for your response.
Please give references.
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