BZ 380 (MANAGEMENT INFORMATION SYSTEM 2,3,4,6,7,8)
Question 1 of 20 5.0 Points
Identifying customers is a responsibility of the __________ function.

A. finance and accounting

B. human resources

C. manufacturing and production

D. sales and marketing
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Question 2 of 20 5.0 Points
Producing bills of materials is a business process within the __________ function.

A. finance and accounting

B. human resources

C. manufacturing and production

D. sales and marketing
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Question 3 of 20 5.0 Points
Which of the following is an example of a cross-functional business process?

A. Identifying customers

B. Creating a new product

C. Assembling a product

D. Paying creditors
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Question 4 of 20 5.0 Points
To monitor the status of internal operations and the firm’s relations with the external environment, managers need __________ systems.

A. decision-support

B. knowledge

C. transaction processing

D. management information
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Question 5 of 20 5.0 Points
Which systems are typically a major source of data for other systems?

A. Transaction processing systems

B. Management information systems

C. Executive support systems

D. Decision-support systems
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Question 6 of 20 5.0 Points
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

A. ESS

B. TPS

C. MIS

D. DSS
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Question 7 of 20 5.0 Points
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

A. knowledge management systems.

B. transaction processing systems.

C. executive-support systems.

D. management information systems.
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Question 8 of 20 5.0 Points
Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?

A. MIS

B. TPS

C. ESS

D. DSS
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Question 9 of 20 5.0 Points
Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

A. Transaction processing systems

B. Executive support systems

C. Management information systems

D. Decision-support systems
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Question 10 of 20 5.0 Points
A(n) __________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

A. transaction

B. enterprise

C. automatic reporting

D. management information
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Question 11 of 20 5.0 Points
Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

A. strengthen customer intimacy.

B. differentiate their service.

C. focus on market niche.

D. increase efficiency.
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Question 12 of 20 5.0 Points
An information system can enable a company to focus on a market niche through:

A. complex trend forecasting.

B. tailoring products to the client.

C. intensive product trend analysis.

D. intensive customer data analysis.
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Question 13 of 20 5.0 Points
Which industries did the first wave of e-commerce transform?

A. Air travel, books, bill payments

B. Air travel, books, music

C. Real estate, air travel, books

D. Real estate, books, bill payments
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Question 14 of 20 5.0 Points
To what competitive force did the printed encyclopedia industry succumb?

A. Positioning and rivalry among competitors

B. Low cost of entry

C. Substitute products or services

D. Customer’s bargaining power
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Question 15 of 20 5.0 Points
Internet technology:

A. makes it easy for rivals to compete on price alone.

B. imposes a significant cost of entry, due to infrastructure requirements.

C. increases the difference between competitors because of the wide availability of information.

D. makes it easy to sustain operational advantages.
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Question 16 of 20 5.0 Points
The Internet raises the bargaining power of customers by:

A. creating new opportunities for building loyal customer bases.

B. making more products available.

C. making information available to everyone.

D. lowering transaction costs.
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Question 17 of 20 5.0 Points
The value chain model:

A. categorizes five related advantages for adding value to a firm’s products or services.

B. sees the supply chain as the primary activity for adding value.

C. categorizes four basic strategies a firm can use to enhance its value chain.

D. helps a firm identify points at which information technology can most effectively enhance its competitive position.
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Question 18 of 20 5.0 Points
The primary activities of a firm include:

A. inbound logistics, operations, outbound logistics, sales and marketing, and service.

B. inbound logistics, operations, outbound logistics, technology, and service.

C. procurement, inbound logistics, operations, technology, and outbound logistics.

D. procurement, operations, technology, sales and marketing, and services.
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Question 19 of 20 5.0 Points
The most successful solutions or methods for achieving a business objective are called:

A. value activities.

B. best processes.

C. core competencies.

D. best practices.
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Question 20 of 20 5.0 Points
The secondary activities of a firm include:

A. inbound logistics, technology, outbound logistics, sales and marketing, and service.

B. inbound logistics, organization infrastructure, outbound logistics, technology, and procurement.

C. organization infrastructure, human resources, sales and marketing, and technology.

D. organization infrastructure, human resources, technology, and procurement.

Question 1 of 20 5.0 Points
The introduction of new information technology has a:

A. dampening effect on the discourse of business ethics.

B. ripple effect raising new ethical, social, and political issues.

C. beneficial effect for society as a whole, while raising dilemmas for consumers.

D. waterfall effect in raising ever more complex ethical issues.
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Question 2 of 20 5.0 Points
A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

A. Kant’s Categorical Imperative

B. The Golden Rule

C. The Risk Aversion Principle

D. The “No free lunch” rule
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Question 3 of 20 5.0 Points
A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:

A. acceptable, because the grocer suffers the least harm.

B. acceptable, because the higher value is the survival of the family.

C. wrong, because the man would not want the grocery to steal from him.

D. wrong, because if everyone were to do this, the concept of personal property is defeated.
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Question 4 of 20 5.0 Points
The ethical “no free lunch” rule states that:

A. if an action cannot be taken repeatedly, then it is not right to be taken at any time.

B. one should take the action that produces the least harm or incurs the least cost.

C. one can put values in rank order and understand the consequences of various courses of action.

D. everything is owned by someone else, and that the creator wants compensation for this work.
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Question 5 of 20 5.0 Points
Which U.S. act restricts the information the federal government can collect and regulates what they can do with the information?

A. Privacy Act of 1974

B. Gramm-Leach-Bliley Act of 1999

C. Freedom of Information Act

D. HIPAA of 1996
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Question 6 of 20 5.0 Points
FIP principles are based on the notion of the:

A. accountability of the record holder.

B. responsibility of the record holder.

C. mutuality of interest between the record holder and the individual.

D. privacy of the individual.
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Question 7 of 20 5.0 Points
The Federal Trade Commission FIP principle of Notice/Awareness states that:

A. customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.

B. data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.

C. there is a mechanism in place to enforce FIP principles.

D. Web sites must disclose their information practices before collecting data.
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Question 8 of 20 5.0 Points
Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

A. HIPAA

B. Gramm-Leach-Bliley Act

C. Privacy Protection Act

D. Freedom of Information Act
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Question 9 of 20 5.0 Points
European privacy protection is __________ than in the United States.

A. less far-reaching

B. less liable to laws

C. much less stringent

D. much more stringent
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Question 10 of 20 5.0 Points
The “do anything anywhere” computing environment can:

A. make work environments much more pleasant.

B. create economies of efficiency.

C. centralize power at corporate headquarters.

D. blur the traditional boundaries between work and family time.
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Question 11 of 20 5.0 Points
Today’s nanotechnology-produced computer transistors are roughly equivalent in size to:

A. the width of a fingernail.

B. a human hair.

C. a virus.

D. an atom.
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Question 12 of 20 5.0 Points
Specifications that establish the compatibility of products and the ability to communicate in a network are called:

A. network standards.

B. telecommunications standards.

C. technology standards.

D. Internet standards.
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Question 13 of 20 5.0 Points
__________ unleash powerful economies of scale and result in declines in manufactured computer products.

A. Internet and web technologies

B. Technology standards

C. Linux and open-source software

D. Client/server technologies
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Question 14 of 20 5.0 Points
Software that manages the resources of the computer is called:

A. operating system software.

B. application software.

C. data management software.

D. network software.
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Question 15 of 20 5.0 Points
A SAN is a __________ network.

A. server area

B. storage area

C. scalable architecture

D. service-oriented architecture
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Question 16 of 20 5.0 Points
As referred to in the text, legacy systems are:

A. traditional mainframe-based business information systems.

B. electronic spreadsheets used on a PC.

C. any pre-1990 Wintel systems.

D. systems found on older ASPs.
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Question 17 of 20 5.0 Points
Legacy systems are still used because they:

A. can only be run on the older mainframe computers.

B. are too expensive to redesign.

C. integrate well using new Web services technologies.

D. contain valuable data that would be lost during redesign.
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Question 18 of 20 5.0 Points
Software applications that are based on combining different online software applications are called:

A. integrated software.

B. Ajax.

C. mashups.

D. virtual software.
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Question 19 of 20 5.0 Points
The practice of contracting custom software development to an outside firm is commonly referred to as:

A. outsourcing.

B. scaling.

C. service-oriented architecture.

D. application integration.
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Question 20 of 20 5.0 Points
Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

A. Modality

B. Scalability

C. Expandability

D. Disintermediation

Question 1 of 20 5.0 Points
Oracle Database Lite is a(n):

A. DBMS for small handheld computing devices.

B. Internet DBMS.

C. mainframe relational DBMS.

D. DBMS for midrange computers.
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Question 2 of 20 5.0 Points
Microsoft SQL Server is a(n):

A. DBMS for small handheld computing devices.

B. Internet DBMS.

C. desktop relational DBMS.

D. DBMS for midrange computers.
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Question 3 of 20 5.0 Points
In a table for customers, the information about a single customer would reside in a single:

A. field.

B. row.

C. column.

D. table.
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Question 4 of 20 5.0 Points
A field identified in a table as holding the unique identifier of the table’s records is called the:

A. primary key.

B. key field.

C. primary field.

D. unique ID.
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Question 5 of 20 5.0 Points
In a relational database, a record is referred to in technical terms as a(n):

A. tuple.

B. row.

C. entity.

D. field.
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Question 6 of 20 5.0 Points
The project operation:

A. combines relational tables to provide the user with more information than is otherwise available.

B. creates a subset consisting of columns in a table.

C. organizes elements into segments.

D. identifies the table from which the columns will be selected.
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Question 7 of 20 5.0 Points
Which of the following database types is useful for storing java applets as well as processing large numbers of transactions?

A. Relational DBMS

B. Hierarchical DBMS

C. Object-relational DBMS

D. OODBMS
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Question 8 of 20 5.0 Points
The type of database management approach that can handle multimedia is the:

A. hierarchical DBMS.

B. relational DBMS.

C. network DBMS.

D. object-oriented DBMS.
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Question 9 of 20 5.0 Points
The data dictionary serves as an important data management tool by:

A. assigning attributes to the data.

B. creating an inventory of data contained in the database.

C. presenting data as end users or business specialists would perceive them.

D. maintaining data in updated form.
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Question 10 of 20 5.0 Points
An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the:

A. data dictionary.

B. data definition diagram.

C. entity-relationship diagram.

D. relationship dictionary.
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Question 11 of 20 5.0 Points
The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called:

A. multiplexing.

B. packet switching.

C. packet routing.

D. ATM.
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Question 12 of 20 5.0 Points
In TCP/IP, IP is responsible for:

A. disassembling and reassembling of packets during transmission.

B. establishing an Internet connection between two computers.

C. moving packets over the network.

D. sequencing the transfer of packets.
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Question 13 of 20 5.0 Points
Which signal types are represented by a continuous waveform?

A. Digital

B. Optical

C. Laser

D. Analog
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Question 14 of 20 5.0 Points
To use an analog telephone system for sending digital data, you must use:

A. twisted wire.

B. a router.

C. DSL.

D. a modem.
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Question 15 of 20 5.0 Points
Which type of network treats all processors equally, and allows peripheral devices to be shared without going to a separate server?

A. Peer-to-peer

B. Wireless

C. LAN

D. Ring
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Question 16 of 20 5.0 Points
All network components connect to a single hub in a __________ network.

A. bus

B. star

C. domain

D. peer-to-peer
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Question 17 of 20 5.0 Points
The most common Ethernet topology is:

A. ring.

B. star.

C. bus.

D. mesh.
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Question 18 of 20 5.0 Points
__________ work(s) by using radio waves to communicate with radio antennas placed within adjacent geographic areas.

A. Cell phones

B. Microwaves

C. Satellites

D. WANs
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Question 19 of 20 5.0 Points
Digital subscriber lines:

A. have up to twenty-four 64-Kbps channels.

B. operate over coaxial lines to deliver Internet access.

C. are very-high-speed data lines typically leased from long-distance telephone companies.

D. operate over existing telephone lines to carry voice, data, and video.
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Question 20 of 20 5.0 Points
Which protocol is the Internet based on?

A. FTP

B. TCP/IP

C. Packet-switching

D. HTTP

Question 1 of 20 5.0 Points
Through what channel did e-commerce first evolve?

A. Online advertising sales

B. Internet portals

C. Online book sales

D. Internet service providers
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Question 2 of 20 5.0 Points
Since the dot-com bubble burst of 2001, e-commerce revenues:

A. have essentially stagnated.

B. show signs of stabilizing.

C. have returned to solid growth.

D. have returned to exponential growth.
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Question 3 of 20 5.0 Points
The quality of ubiquity, as it relates to e-commerce, is illustrated by:

A. the same set of standards being used across the globe.

B. plentiful, cheap information.

C. the enabling of commerce worldwide.

D. the availability of Internet technology everywhere and anytime.
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Question 4 of 20 5.0 Points
Based on your reading of the chapter, e-commerce is:

A. still in a revolutionary phase.

B. widely accepted by consumers, although technology is still quickly changing.

C. not yet fully accepted by consumers, although much of its driving technology is firmly in place.

D. well entrenched as a form of modern commerce.
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Question 5 of 20 5.0 Points
The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology?

A. Ubiquity

B. Personalization/customization

C. Richness

D. Interactivity
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Question 6 of 20 5.0 Points
Selling the same goods to different targeted groups at different prices is called price:

A. customization.

B. opacity.

C. gouging.

D. discrimination.
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Question 7 of 20 5.0 Points
The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?

A. Ubiquity

B. Personalization/customization

C. Richness

D. Interactivity
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Question 8 of 20 5.0 Points
Information __________ exists when one party in a transaction has more information that is important for the transaction than the other party.

A. transparency

B. asymmetry

C. complexity

D. imbalance
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Question 9 of 20 5.0 Points
The cost to a merchant of changing the price of a product is called a __________ cost.

A. pricing

B. dynamic pricing

C. menu

D. switching
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Question 10 of 20 5.0 Points
Changing organizational behavior by sensing and responding to new experience and knowledge is called:

A. change management.

B. knowledge networking.

C. the knowledge value chain.

D. organizational learning.
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Question 11 of 20 5.0 Points
Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

A. Knowledge-based core competencies are key organizational assets.

B. Knowledge should be seen as similar to any other key asset, such as a financial asset or a production facility.

C. Knowledge enables firms to become more efficient in their use of scarce resources.

D. Knowledge is not subject to the law of diminishing returns as are physical assets.
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Question 12 of 20 5.0 Points
The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:

A. knowledge culture.

B. knowledge discovery.

C. organizational and management capital.

D. organizational routine.
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Question 13 of 20 5.0 Points
Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

A. Wikis

B. CAD

C. Document management

D. LMS
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Question 14 of 20 5.0 Points
Fuzzy logic is a type of:

A. data mining.

B. neural network.

C. intelligent technique.

D. business intelligence.
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Question 15 of 20 5.0 Points
Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system?

A. Collaboration tools

B. KWS

C. Document management

D. LMS
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Question 16 of 20 5.0 Points
Which of the following would NOT considered semistructured knowledge?

A. Request for proposals

B. Voice-mail

C. Videos

D. E-mail
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Question 17 of 20 5.0 Points
You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

A. Enterprise content management system

B. Digital asset management system

C. Knowledge network system

D. VRML system
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Question 18 of 20 5.0 Points
Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n):

A. investment workstation.

B. organizational learning system.

C. employee enrichment system.

D. learning management system.
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Question 19 of 20 5.0 Points
Most knowledge workers require specialized knowledge work systems, but they also rely on:

A. office systems.

B. schools and universities.

C. imaging systems.

D. data transferring systems.
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Question 20 of 20 5.0 Points
A __________ is very important to a knowledge worker’s system.

A. careful filing system

B. financial analysis system

C. CAD capability

D. user-friendly interface

Question 1 of 20 5.0 Points
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:

A. undocumented.

B. unstructured.

C. documented.

D. semistructured.
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Question 2 of 20 5.0 Points
The type of decision that can made by following a definite procedure is called a(n) __________ decision.

A. structured

B. unstructured

C. semistructured

D. procedural
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Question 3 of 20 5.0 Points
The decisions involved in creating and producing a corporate intranet can be classified as __________ decisions.

A. Procedural

B. Unstructured

C. Structured

D. Semistructured
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Question 4 of 20 5.0 Points
The decision to approve a capital budget is an example of a(n) __________ decision.

A. semistructured

B. unstructured

C. structured

D. undocumented
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Question 5 of 20 5.0 Points
The five classical functions of managers are planning, organizing, deciding, controlling, and:

A. coordinating.

B. leading.

C. managing.

D. negotiating.
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Question 6 of 20 5.0 Points
In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more:

A. systematic.

B. informal.

C. reflective.

D. well organized.
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Question 7 of 20 5.0 Points
Behavioral models of managers find that, from observation, managers:

A. perform often fewer than 100 activities a day.

B. operate best with standardized, predictable, printed information.

C. create a formalized, hierarchic structure of contacts to provide filtered information.

D. typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
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Question 8 of 20 5.0 Points
The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

A. Accuracy

B. Integrity

C. Validity

D. Consistency
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Question 9 of 20 5.0 Points
MIS typically produce:

A. new ways of looking at data that emphasize change, flexibility, and rapid response.

B. fixed, regularly scheduled reports based on data extracted from the organization’s TPS.

C. solutions to semistructured problems appropriate for middle management decision making.

D. assumptions, responses to ad hoc queries, and graphic representations of existing data.
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Question 10 of 20 5.0 Points
The components of a DSS are the:

A. internal corporate database, external data sources, and analysis tools.

B. data visualization tools, software, and graphics capabilities.

C. database, graphics capabilities, and analysis tools.

D. database, software system, and user interface.
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Question 11 of 20 5.0 Points
The four kinds of structural organizational change enabled by IT, in order from least to most risky, are:

A. rationalization, automation, reengineering, and redesigning.

B. rationalization, automation, reengineering, and paradigm shift.

C. automation, rationalization, reengineering, and paradigm shift.

D. automation, redesigning, restructuring, and paradigm shift.
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Question 12 of 20 5.0 Points
In automation:

A. business processes are simplified.

B. business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks.

C. standard operating procedures are streamlined to remove bottlenecks.

D. employees are enabled to perform their tasks more efficiently.
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Question 13 of 20 5.0 Points
Business processes are analyzed, simplified, and redesigned in:

A. BPR.

B. rationalization of procedures.

C. automation.

D. a paradigm shift.
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Question 14 of 20 5.0 Points
The process of streamlining business procedures so that documents can be moved easily and efficiently is called:

A. business process reengineering.

B. automation.

C. work flow management.

D. rationalization.
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Question 15 of 20 5.0 Points
Based on your reading of the chapter, the redesign of mortgage application process by major mortgage banks was an example of which type of organizational change?

A. Automation

B. Paradigm shift

C. Business process reengineering

D. Restructuring
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Question 16 of 20 5.0 Points
Which process develops a detailed description of the functions that a new information system must perform?

A. Feasibility study

B. Requirements analysis

C. Systems design

D. Test plan development
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Question 17 of 20 5.0 Points
The entire system-building effort is driven by:

A. organizational change.

B. feasibility studies.

C. the information value chain.

D. user information requirements.
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Question 18 of 20 5.0 Points
Systems design:

A. describes what a system should do to meet information requirements.

B. shows how the new system will fulfill the information requirements.

C. identifies which users need what information, where, when and how.

D. is concerned with the logical view of the system solution.
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Question 19 of 20 5.0 Points
In a parallel conversion strategy, the new system:

A. is tested by an outsourced company.

B. replaces the old one at an appointed time.

C. and the old are run together.

D. is introduced in stages.
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Question 20 of 20 5.0 Points
Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

A. compliance.

B. production.

C. maintenance.

D. acceptance.

Question 1 of 20 5.0 Points
Which method is used to assign weights to various features of a system?

A. Information systems plan

B. Scoring model

C. Portfolio analysis

D. CSF
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Question 2 of 20 5.0 Points
__________ are all tangible benefits of information systems.

A. Improved asset utilization, increased organizational learning, and improved operations

B. Reduced workforce, lower outside vendor costs, and increased productivity

C. Increased productivity, reduced workforce, and increased job satisfaction

D. Lower operational costs, improved resource control, and more information
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Question 3 of 20 5.0 Points
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the:

A. future present value.

B. internal rate of return.

C. external rate of return.

D. ROPM.
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Question 4 of 20 5.0 Points
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:

A. capital budgeting.

B. the real option pricing model.

C. a scoring model.

D. the net present value.
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Question 5 of 20 5.0 Points
The organizational activities working toward the adoption, management, and routinization of a new information system are called:

A. production.

B. maintenance.

C. implementation.

D. acceptance.
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Question 6 of 20 5.0 Points
One example of an implementation problem is:

A. poor user interface.

B. inadequate user training.

C. project running over budget.

D. changes in job activities and responsibilities.
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Question 7 of 20 5.0 Points
Internal integration tools:

A. enable a project to have sufficient technical support for project management and development.

B. enable a project manager to properly document and monitor project plans.

C. portray a project as a network diagram with numbered nodes representing project tasks.

D. consist of ways to link the work of the implementation team with users at all organization levels.
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Question 8 of 20 5.0 Points
An example of using an internal integration tool would be to:

A. define task dependencies.

B. include user representatives as active members of the project team.

C. create a PERT chart.

D. hold frequent project team meetings.
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Question 9 of 20 5.0 Points
An example of using an external integration tool would be to:

A. define task dependencies.

B. include user representatives as active members of the project team.

C. create a PERT chart.

D. hold frequent project team meetings.
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Question 10 of 20 5.0 Points
Which of the following is NOT an organizational factor in systems planning and implementation?

A. Standards and performance monitoring

B. Government regulatory compliance

C. Health and safety

D. User interface
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Question 11 of 20 5.0 Points
A force in the environment to which businesses must respond and that influences the direction of the business is called a business:

A. driver.

B. threat.

C. process.

D. matrix.
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Question 12 of 20 5.0 Points
Global coordination of all of the major business functions permits the location of business activity according to:

A. social norms and values.

B. comparative advantage.

C. competitive threat.

D. knowledge base.
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Question 13 of 20 5.0 Points
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as:

A. localization.

B. cooptation.

C. particularism.

D. prejudicial.
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Question 14 of 20 5.0 Points
To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms:

A. maintain a master database at their head offices.

B. develop a master system that meets the standards of all the countries concerned.

C. use microwave satellite transmission to move data.

D. develop separate systems within each country.
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Question 15 of 20 5.0 Points
A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a __________ strategy.

A. domestic exporter

B. franchising

C. transnational

D. multinational
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Question 16 of 20 5.0 Points
In centralized systems:

A. development occurs at the home base and operations are handed over to autonomous units in foreign locations.

B. each foreign unit designs its own unique solutions and systems.

C. systems development and operations occur in an integrated and coordinated fashion across all units.

D. systems development and operations occur totally at the domestic home base.
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Question 17 of 20 5.0 Points
Franchise companies have typically had __________ systems.

A. duplicated

B. centralized

C. networked

D. decentralized
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Question 18 of 20 5.0 Points
Which of the following is NOT one of the principle management challenges in developing global systems?

A. Encouraging local users to support global systems

B. Coordinating applications development

C. Defining an acceptable test plan

D. Agreeing on common user requirements
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Question 19 of 20 5.0 Points
As a firm moves from local option systems to regional and global systems:

A. agency costs increase.

B. coordination costs decrease.

C. transaction costs increase.

D. both transaction and agency costs increase.
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Question 20 of 20 5.0 Points
When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called:

A. cooptation.

B. change management.

C. implementation.

D. advocacy.